Our customers' satisfaction is our number one priority.

We accept returns made within a 14-day period from delivery. All returns postmarked within 10 days of delivery will receive full refund and free shipping. All returns postmarked 11-14 days will have a $7 shipping fee deducted from their refund. To receive your refund, all items must be in new condition, unworn, with tags still attached. Any returns that do not meet these requirements will be sent back to you.

Please note that customers will be responsible for shipping costs after 10 days from delivery.

Any returns must be packaged with your order number.

Final Sale Items not eligible for return include swimwear, jewelry, and sale items.

Online exchanges are easy!

Sign in to your account or look up a previous order and select the items you would like to exchange.

Online exchanges must be initiated within 14 days from delivery of the item.

You must postmark your original item within 10 days of the date you initiate the exchange online to avoid being charged for the new item, as well as a $7 fee for the return shipping.

Returning items can be sent back in the original packaging with the provided return label. We’ll ship any exchanged items once we recieve the original item that meets our return requirements.

Check out our full exchange policy

Refunds:

Refunds are made to your original payment method and are issued once your return is recieved.

Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.

Final Sale Items:

Sale Items, Swimwear and Jewelry is all Final Sale and not eligible for return or exchange.

Check out our full refund policy

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Yes & No :)

Yes: In our Surfside & Waterside Locations!

Gift Cards purchased online are valid for Marmalade's Online Store in addition to our Surfside and Waterside (coming soon) Locations.

Purchase an e-gift card here!

No: E-Gift Cards cannot be used at our Southside Location.

If you wish to purchase a gift card for our Southside Location, which includes Salon Services, please call us at (941) 362-0276. We will happily complete a transaction over the phone at our salon location and have your gift certificate wrapped and ready for pick up. We'd also be happy to mail it out for you.